Pen Friend Club

Terms of Service

Last updated: 6 November 2026

These are the rules for using Pen Friend Club: who can join, how membership and payment work, and what we expect from every member.

About these terms

These terms are an agreement between you and Timrus apps Oy, business ID (Y-tunnus) 3252439-4, Arabiankatu 4 C 82, 00560 Helsinki, Finland ("we", "us"). They apply when you use the Pen Friend Club website and apps.

By creating an account you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the club.

Who can join

You must be at least 18 years old.
You can have one account, and it must be for you personally.
The details you give us must be true, including your name and country.
You need a mailing address where you can receive postcards.

Keep your password to yourself. You're responsible for what happens in your account.

How the club works

Your first pen friend is our founder, Rustam, and the postcard comes from the club team. You are paired as soon as you join. After that, every Monday we pair you with one other member. You both get each other's mailing address and your own secret word for your postcard.
You buy your own postcards and stamps and post them yourself.
When a postcard arrives, the person who received it types its word into the app. When both postcards have arrived, the bridge is built and you can chat and share photos.
If there's an odd number of members one week, the member left over is paired with our founder or someone from the club team, so nobody misses a week.

We do our best to pair you every week, but we can't promise that every pairing goes perfectly. We also can't promise that your pen friend will send a postcard or reply.

The post

Postcards travel through national postal services, which we don't control. We aren't responsible if a postcard arrives late, gets damaged or never arrives. In that case the bridge stays unbuilt, and you'll get a new pen friend the next Monday.

Postage and postcards are your own cost.

Membership and payment

Prices: Monthly membership costs $19.99 a month. Yearly membership costs $69.99 a year. Prices can differ by country and can include local taxes. The price you'll pay is shown before you buy.
Renewal: your membership renews automatically at the end of each period until you cancel.
Cancelling: you can cancel at any time. If you subscribed in the app, cancel in your App Store or Google Play settings. If you subscribed on our website, cancel in the app under My plan. Your membership stays active until the end of the period you've paid for.
Refunds: payments made through the App Store or Google Play follow Apple's and Google's refund rules. For payments on our website, see the next section.
Price changes: if we raise prices, we'll tell you at least 30 days before your next renewal, and you can cancel before the new price applies.

Right of withdrawal (EU and UK)

If you live in the EU or the UK and buy a membership on our website, you have 14 days to change your mind and get your money back.

If you ask us to start your membership straight away and we have already paired you with a pen friend, we may keep a part of the payment that matches the time you've used. To withdraw, email support@penfriendclub.com within 14 days of buying.

Club rules

The club only works if everyone is kind. By joining, you agree that you will:

treat other members with respect, in postcards and in chat,
use another member's address only to send them a postcard, and never share it with anyone,
send only postcards, not parcels, letters with items inside, or anything that needs a signature,
not ask anyone for money, gifts, bank details or other personal information,
not advertise, sell things or recruit people for other services,
not send anything sexual, hateful, threatening or illegal,
not pretend to be someone else or create fake accounts,
not try to break, copy or overload the service.

Your safety

Never send money to someone you met in the club, however good their story sounds. If someone asks, please report them.

If you decide to meet a pen friend in person, that's your choice and your responsibility. Meet in a public place and tell someone you trust where you're going.

You can block or report any member in the app. We look at reports and may warn, suspend or remove members who break the rules. If you think someone is in danger, contact the local emergency services first.

Your content

What you write and the photos you share stay yours. You give us permission to store them and show them to the people you send them to, only so we can run the club. This permission ends when you delete your content or your account.

Only share photos you have the right to share, and don't post pictures of other people without their permission.

Suspension and closing your account

You can delete your account at any time in the app under Profile.

We may suspend or close an account if someone breaks these terms, puts other members at risk, or uses the club for fraud. Where it's reasonable, we'll tell you why and give you a chance to respond. If we close your account without a good reason, we'll refund the unused part of your membership.

Our responsibility

We work hard to keep the club running, but we can't promise the service will always be available or free of errors.

We're not responsible for what other members write, send or do. As far as the law allows, our total liability to you is limited to the amount you've paid us in the 12 months before the claim.

Nothing in these terms limits your rights as a consumer under the law of the country where you live, or our liability where the law doesn't allow it to be limited.

Changes to these terms

We may update these terms from time to time. If a change matters, we'll tell you by email or in the app at least 30 days before it takes effect. If you don't agree with the change, you can cancel before it starts.

Law and disputes

These terms are governed by the laws of Finland. If you live in another EU country, you keep the protection of the consumer laws of that country.

If you have a complaint, please contact us first at support@penfriendclub.com. If we can't solve it together, consumers in Finland can contact the Finnish Consumer Disputes Board at kuluttajariita.fi. You can also take the matter to the courts of the place where you live.

Contact

Timrus apps Oy
Arabiankatu 4 C 82, 00560 Helsinki, Finland
Business ID (Y-tunnus) 3252439-4
support@penfriendclub.com